FREQUENTLY ASKED QUESTIONS
WHAT ARE THE PAYMENT OPTIONS?
I accept all major debit and credit cards along with Apple Pay.
DO YOU SELL GIFT CARDS?
I have EGift cards available on the site which can be used against purchases.
If you are unhappy with your order, please contact me as soon as possible so that I can find a solution for you. All items purchased through Simply Preloved Children's Boutique are eligible for return/refund within 14 days from the original date of receipt by post.
My full returns policy can be viewed here.
I aim to always size clothing down; if an item is labelled 3 years this will be labelled 2-3 years, 4 years will be labelled 3-4 years and so on.
All clothes labelled newborn or first size will be labelled as up to 1 month with a weight indicated if applicable.
In my experience, sizes across different brands can vary greatly particularly in smaller sizes. If you see something you like and are worried about the sizing, contact me for measurements and I will come back to you as soon as possible. Please also note that with any pre-loved item they will have been washed and are not likely to come up as big as a brand new item.
WHAT IS YOUR RETURN POLICY?
WHAT ARE THE CONDITION DESCRIPTIONS?
I have different descriptions for my clothes; BNWT, BNWOT, EUC and GUC.
BNWT = Brand New With Tags
BNWOT = Brand New Without Tags (These may have been partially in place and/or damaged and have been removed)
EUC = Excellent Used Condition (As new condition, with no bobbling or other signs of wear)
GUC = Good Used Condition (Some very minor signs of wash/wear or slight bobbling or snags to the material)
Please note that all of my clothing has been through a stringent quality check process and there are no marks or stains.